NDIS Provider

The NDIS aims to support a better life for Australians with significant permanent disabilities along with their families and carers. As a registered NDIS provider, Point Care’s priority is to make sure that people with a disability continue to get the support they need. Your plan manager and support coordinator will take it up from there.

Point Care respects and fully commits to upholding the rights of all people, including those with disabilities. We are also dedicated to ensuring you are aware of your rights and responsibilities and are supported to exercise them. As an NDIS participant, you can access our support services available across Queensland’s Central Coast, including Bundaberg, Rockhampton and the Fraser Coast.

Your Life Is Your Right

  • Promote, uphold and respect your legal and human rights;
  • Respect your culture, diversity, values and beliefs;
  • Respect and protect your dignity and right to privacy;
  • Are free from violence, abuse, neglect, exploitation or discrimination; and
  • Allow you to exercise informed choice and control.

It is Our Duty to

  • Tell you about and uphold your rights;
  • Provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making;
  • Support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide;
  • Respect your autonomy, including your right to intimacy and sexual expression;
  • Provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery;
  • Support you to access an advocate (including an independent advocate) of your choosing;
  • Support you to engage with your family, friends and chosen community in the ways you want to;
  • Treat you with fairly, with courtesy, dignity and respect and without discrimination;
  • Involve you in decisions about your supports, as well as our programs and policies;
  • Provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences;
  • Protect your personal information and only use it for the right reasons;
  • Support you to provide us with feedback on our service, including complaints;
  • Promptly address enquiries and complaints about the supports you are receiving;
  • Support you to connect with other services, including advocates, interpreters and translators, if needed;
  • Support you to have a person to speak on your behalf for any purpose; and
  • Provide safe and appropriate services that are culturally relevant and support your needs and goals